Claims

There when you need us

Being there when you need us the most is not just a cliché. Our goal is always to settle and pay your claim in a prompt and professional manner. Experiencing a claim does not have to be a stressful time. Our claim staff understands the emotional side of claims and that rebuilding your life is just as important as rebuilding your property. Throughout the process, we treat you with empathy and do all we can to ensure that you’re satisfied with how the claim is settled, as well as how you’re treated by our staff.

Any claim questions?

800-765-9700

How do I file a claim?

An insurance claim should always be filed as quickly as possible after the event. Your first step is to inform your agent of the situation. Then, to file a claim, call the Bankers claim hotline or you may file a claim online through our “First Notice of Loss” process located in our Account Management section. It’s a simple, intuitive process that will guide you through filing your claim.

File a Claim Online


What should I do after I've filed my claim?

Depending on the claim, your actions will vary but it usually will focus on minimizing the damage. Keep all damaged items until the adjuster has had an opportunity to inspect the property and provide additional instructions. Items may be removed if they could cause further hazard to you or damage to your home.

Creating a record of your loss through the use of photos or video of the damage is also a good idea.


Will I be canceled for filing a claim?

Bankers believes that peace‐of‐mind starts with the purchase of an insurance policy and should not end when that policy is used, because that is why we buy insurance.

It is important to note, the insurance industry is highly regulated and the authority to cancel a policy is governed by state regulatory and statutory guidelines. Insurance companies cannot be arbitrary in their cancellation of policies. Every policy decision is based on individual merits.

It’s not typical to be cancelled because you filed a claim. However, your policy may be non‐renewed for a variety of reasons, including claim frequency, and claim severity. While cancellation is a regulatory issue, non‐renewal is a company decision. A company may elect to non‐renew following a claim if it is determined that the lack of proper maintenance of the property contributed to the claimed damages, or if there is any element of fraud involved. Through your actions, you as the policyholder, have a say in what happens to your policy!


How quickly can I expect a response?

On all newly reported claims, you can expect a response from the Bankers Claims Department within 24 hours. In fact, 90% of the time, initial contact is made the same day the claim is reported.


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Fraud


What is insurance fraud?

Anyone who knowingly and with intent to defraud, presents a claim for payment that he or she knows contains materially false information; or chooses to omit any material fact for the purpose of misleading, could be found guilty of insurance fraud.


What does fraud cost me?

The fraud that others perpetrate costs you a lot of money. An estimated $950 per person per year is paid toward higher premiums, the cost of goods or services and higher taxes due to fraud. So it is in your best interest to report fraud when you see it.


Who loses with fraud?

Everyone loses including you and your family. As insurance premiums rise, the higher cost of doing business will inevitably be passed on to you.


Fraud facts

  • Insurance fraud is the second most costly white‐collar crime, after tax evasion, according to the National Insurance Crime Bureau.
  • Insurance fraud occurs throughout the United States everyday.
  • The estimated annual cost of insurance fraud is in excess of $80‐100 Billion‐ and who do you suppose ends up paying for that fraud?
  • More than one in three people say it is okay to exaggerate insurance claims to make up for the deductible.
  • Nearly one in four Americans say it’s okay to defraud insurers. (Accenture, Ltd)
  • Approximately 11‐30 cents‐or more‐of every claim dollar is lost to soft fraud (“Soft Fraud” is small‐time cheating by normally honest people.)